Delivery & Returns
We aim to process and ship all online orders within 1-2 business days (Mon-Fri).
All orders are sent via Australia Post. These standard delivery times below are indicated by Australia Post and are subject to change, depending on conditions and final destination.
Standard delivery (3-7 Business Days)
- Flat Rate $8.95
- FREE for all orders over $100
Express Shipping (1-2 Business Days)
- Flat Rate $14.95
CHANGE OF MIND RETURNS
Due to strict health regulations, we, unfortunately, cannot accept the return of any of our products simply because you have changed your mind. Please choose carefully and ensure that any product that you purchase is right for you, based on advice you have received in consultation with your healthcare provider or general practitioner.
Where required, in compliance with Australian Consumer Law, Ultra Nature will accept Product returns and provide you with an exchange or refund (as applicable) where:
- The product is damaged, or
- The product is faulty, and
- You can present your online tax invoice or other adequate proof of purchase.
Ultra Nature reserves the right not to offer an exchange, refund or repair where the item damage is a result of misuse or neglect by you.
PROBLEMS WITH DELIVERY OR SHIPPING
Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us right away at firstname.lastname@example.org. We will work with you to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.
For all returns, please contact us at email@example.com, stating your name and order number to arrange collection of the item/s to be delivered back to us for assessment, exchange, or refund.
We reserve the right to charge for return shipping in certain circumstances.
CHANGES TO THIS RETURNS POLICY
Subject always to the operation of the Australian Consumer Law, we reserve the right to update and amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.